General Terms and Conditions
Terms applicable to gift certificates for train tickets and packages with hotel
For train tickets and hotel packages on presale in the form of gift certificates:
Validity of gift certificates
Gift certificates are only valid for packages or train tickets for the 2026 train season (expiration date: 11/01/2026)
Reservation opening
Reservations open starting 02/01/2026 on the Train de Charlevoix website: Train de Charlevoix or with our advisors at 1 833 616-7135
Unavailability of packages
In the event that the presold package or train tickets are no longer available, we will offer you an equivalent substitute at the price of this service, at the time the gift certificate sale was concluded.
Loss or theft
In case of loss or theft, a $10 fee may be charged for renewal of your Gift Certificate.
Refund period
From the purchase of your gift certificate you have 30 days to return it if you no longer want it and obtain a refund
No refund after use
In case of non-use, no refund can be made
Partner establishment restrictions
No particular restrictions with our partner establishments with the exception of:
- •Hôtel Cap-aux-Pierres - valid Monday to Thursday from June 22 to October 11, 2026
- •Le Germain Charlevoix - Valid Sunday to Thursday only from June 21 to September 24 and every day from September 25 to November 1, 2026
Non-redeemable for cash
The Gift Certificate cannot be redeemed or exchanged for money, as it is non-redeemable. It also cannot be used as credit or partial payment for services or packages different from those listed on the Train de Charlevoix website.
Any questions?
If you have any questions about these general terms and conditions, please do not hesitate to contact our team.